Cookies Policy

Cookies Policy

At Mystake, we want to ensure that you have the best possible user experience on our website. To do this, we use cookies to store information about your interactions with us and tailor our content to suit your needs.

What are Cookies?

A cookie is a small piece of text sent by a web server to be stored locally within the web browser of the client's computer or mobile device. It allows websites to remember you when you return, enabling personalisation and streamlining navigation.

Why do we use cookies?

We use cookies for several reasons:

• To remember your login details so that you don't have to enter them every time.
• To improve our website by tracking the pages visitors view and what they like and dislike.
• To allow us to customise our content according to your preferences.

Types of Cookies

Essential Cookies

These are necessary for a website's functionality and include:

• Session cookies: These ensure that you remain logged in throughout your visit, so it doesn't feel like you're disconnected when moving from page to page.
• Login/session continuity cookies: Enable the browser or application to remember certain settings automatically.

We use essential cookies to maintain session information and persist login sessions. You can opt out of these using specific instructions provided below for clearing all cookies.

Session Cookies

These expire at the end of your browsing session, typically when you close your web browser.

• They help with data management as they enable us to temporarily store user-specific data.
• This helps streamline navigation and user experience by removing the need to repeat processes.

Persistent Cookies

Unlike session cookies, these stay on your device after closing your web browser until manually cleared or deleted (usually between 1 day and several years).

We use persistent cookies for analytics purposes only. You can opt out of storing this data by using browser controls that block third-party tracking or deleting stored cookies periodically.

Functional Cookies

These improve the functionality of our website, such as:

• Customising preferences based on past actions.
• Optimising content relevance and layout to your viewing habits.
• Allowing for interactive features like real-time chat support.

We rely on functional cookies for improving user engagement with our site. These can be blocked or removed if you choose so, though this may lead to reduced functionality in certain areas of the website.

Analytics and Performance Cookies

These enable us to see how users behave across multiple pages:

• Google Tag Manager
• Hotjar (cookie management)

We use analytics cookies for performance insights into user actions on our site. Opting out will not affect overall site functionality but might lead to reduced understanding of visitor behaviour, which could impact your experience.

Preference and Language Settings

Cookies also allow us to remember language or display settings:

• This means you can continue reading in the same preferred format without needing to change settings repeatedly.
• We use cookies for these purposes as part of our effort to create a seamless user interface.

Login/Session Continuity Cookies

As mentioned earlier, we need login/session continuity cookies to maintain an ongoing interaction between your browser and our site:

• You can opt out by using cookie controls in most modern browsers or third-party plugins.
• However, doing so might mean that you would have to re-enter credentials for every page visit.

Security-Related Cookies

We do not currently utilise security-related cookies. For transparency, if we decide to implement such technologies, they will be used solely to enhance website protection against hacking attempts and fraudulent activity:

• Cookie-based authentication solutions are one area we may look into in the future.
• As always, your data remains secure with us.

Browser Storage Technologies

In addition to using cookies for storage, modern browsers also support other local storage mechanisms like web SQL databases or IndexedDB. These enable even more complex storage options than traditional cookies:

We rely on standard cookie technologies but acknowledge these complementary solutions are becoming increasingly prevalent in the browser landscape.

Third-Party Integrations

Some features and services we offer may involve third-party scripts that create their own cookies for tracking purposes, analytics, advertising or other functions. These could be from our advertisers, partners or other integrations:

If you object to storing such data, using your browser's cookie controls can effectively stop most third-party activities related to data collection.

Marketing or Communication Preferences

We strive to comply with user expectations around privacy and consent for marketing communications:

• If we send targeted promotional content based on browsing history or preferences stored in cookies, there will always be an option to opt-out of receiving these messages via clear instructions provided alongside each email campaign.

Cookie Consent Management

At Mystake, our main priority is your comfort while navigating the website. We aim for full transparency and inform you that:

• Upon entry into any part of the site or one of its subdomains, a consent notification will appear to enable visitors who wish so.
• You can withdraw your consent at any point using cookie management tools built directly within this site.

Browser Cookie Controls

The majority of modern web browsers allow users to set and delete cookies:

• Here's where you can manage these settings:
  • Google Chrome (Privacy & Security > Cookies)
  • Mozilla Firefox (Preferences > Privacy & Security > Cookies and Site Data)
  • Internet Explorer 10 or higher
  • Microsoft Edge
  • Safari

When using the site, browser cookie controls enable blocking of third-party tracking and storage.

Clearing or Disabling Cookies

Clearing cookies through your browser may remove essential session data:

• If you delete stored login information via browser options, you will be logged out immediately upon clearing those items.
• We do not provide a specific link to clear all cookies because the process varies by browser version. You should refer directly to each respective software for assistance on how best to manage this in your favourite internet browsing program.

Site Functionality Impact When Cookies are Disabled

Removing or restricting cookie usage could lead to reduced site functionality:

• Some interactive elements and personalisation features may stop working properly without stored preferences.
• Performance optimisations based on tracked user data won't function accurately under these circumstances.
• Clearing essential cookies can log you out instantly after removing them.

Technical Diagnostics and Performance Optimisation

Cookies also serve as valuable tools for technical analysis of web traffic patterns:

• They aid in understanding navigation flow through the site and content engagement levels over time.

Aggregated Analytics Information

While specific analytics data may be withheld to avoid identification, we reserve the right to generate aggregated reports based on visitor activity collected from cookies. These are useful indicators that help refine our design for improved user experience.

User Experience Improvements

Your cookie preferences will not only inform your browsing behaviour but also guide us in continuously refining and personalising interactions:

• Feedback mechanisms embedded throughout our website encourage you to share suggestions regarding further adjustments based on individual requirements.
• Your input shapes our ongoing efforts towards maintaining the highest standards of service.